Return/Damage Policy:

Contact us at contact@witchyhouse.com with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip if damaged please include a picture(please no zip files).  Report any damaged or missing items within ten (10) days of receipt of the order so that we can help rectify and credit your account.

All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
Witchy House accepts returned items that are in resalable condition purchased less than 3 months ago. Oils that have been transferred into plastic containers are NOT considered to be in a resalable condition. Discontinued items are not credited.

Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Witchy House.

Shipping Policies

Witchy House ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

An additional $17.00 charge will be applied for change of address, or location change after order ships (per box).

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them.

 

Price Changes

Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date.

Privacy Policy

Witchy House does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.

International Orders and Regional Laws

It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.

All items sold and distributed by Witchy House are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.

Shipping Methods

Shipping Methods

Residential Address

MF - First Class Mail ( under 0.6#)

MP - Priority Mail

FSP - FedEx Smart Post (1-9#'s) (No AK or HI)

FDX - FedEx Home Delivery

FDN - FedEx Next Day Delivery (No AK)

FD2 - FedEx 2 Day Delivery

UR - UPS Residential

UN - UPS Next Day Delivery

U2 - UPS 2 Day Delivery

U3 - UPS 3 Day

Commercial Address

All of the above plus

FCX - FedEx Ground

UC - UPS Commercial

 

International Shipping

ML - First Class International Mail

MH - Priority International Mail

FXS - FedEx Canada

FEX - Fedex International

US - UPS Canada

UX - UPS Expedited

 

Exceptions - PO Box can only ship to

Domestic

MF - First Class Mail ( under 0.6#)

MP - Priority Mail

FSP - FedEx Smart Post (1-9#'s)

International

ML - First Class International Mail

MH - Priority International Mail